GNX CRM

The story behind the project

GNX CRM is IGNIX.AI’s customer relationship platform for small and mid-sized businesses. It brings WhatsApp, Instagram and email into a single service and sales panel, with a kanban board where each conversation becomes a card that moves through the funnel, from first contact to quote and sale.

Artificial intelligence works alongside the team: it suggests replies, summarizes conversations, transcribes audio, flags complaints in closed conversations and runs automated flows built in a visual editor. The system serves several companies in the same installation, with modules for contacts, complaints, dashboards, team and billing, and it was validated with retail, industrial and car dealership clients.

The codebase has more than 700 commits since September 2025, with a .NET API, Python AI services and integrations with WhatsApp and Meta. My role is to be the bridge between the development team and clients: I bring users’ needs to the team and follow up on deliveries.

Workstreams

• Automatic lead triage and generative AI replies
• Contact routing by rotation and history
• Validated with retail, industrial and car dealership clients

My role: the bridge between the development team and clients.

Achievements

• Selection and acceleration2025

  IGNIX.AI pre-incubated at Epicentro da IA

  A pre-incubation program by AKCIT and CEIA, with Hub Goiás.

• In the press2025

  IGNIX.AI at Café com Hubine

  IGNIX.AI was one of six Banco do Nordeste-backed innovation cases presented at the event, at Hub Salvador.

  Clara Idea · Instagram ↗

Who was involved

• Matheus ChéBridge between development and clients
• Anderson Caetano da SilvaCoordination and development566 commits
• Otavio Xavier MarinhoFull-stack software engineering92 commits
• Eduardo Rocha dos SantosFull-stack development49 commits
• Iuri Ribeiro SilvaTeam member